Your data, handled with purpose and care.
This Privacy Policy explains how ZapSender / WhatSender Pro may collect, use, store, and protect information when you use our website, support channels, and browser extension for WhatsApp Web automation.
1. Scope
This Privacy Policy applies to our website, support pages, and browser extension used to help customers automate business communication workflows on WhatsApp Web.
2. Information we may process
Depending on how the service is used, we may process:
- Account and contact information provided by the user, such as name, email address, and support details.
- Extension settings, message templates, scheduling rules, workflow configurations, and automation preferences.
- Technical and diagnostic information, such as browser version, extension version, logs, and error reports.
- Operational data required to execute user-requested automation actions inside supported WhatsApp Web sessions.
- Support communications and related attachments voluntarily sent to us.
3. How we use information
- To provide, maintain, and improve the extension and support services.
- To save user preferences and keep automation settings consistent across sessions.
- To troubleshoot technical issues, prevent abuse, and monitor service reliability.
- To respond to support requests, billing questions, and operational inquiries.
- To comply with legal obligations and enforce our terms.
4. Data sharing
We do not sell personal data. We do not transfer user data to third parties except when necessary to operate the service, process support requests, comply with legal obligations, protect rights and security, or work with infrastructure and service providers acting on our behalf.
5. Limited-use commitment
- We do not use or transfer user data for purposes unrelated to the core functionality of the service.
- We do not sell user data to third parties.
- We do not use user data to determine creditworthiness or for lending purposes.
6. Storage and retention
Information is retained only for as long as necessary to provide the service, maintain operational records, resolve disputes, comply with legal obligations, and support legitimate business and security needs.
7. Security
We use reasonable administrative, technical, and organizational safeguards to help protect information against unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure.
8. Your choices
- You may contact us to request access, correction, or deletion where applicable.
- You may stop using the extension at any time by disabling or uninstalling it.
- You may contact support if you need help understanding what information is related to your account.
9. Contact
For privacy questions or requests, contact: privacy@zapsender.online or support@zapsender.online.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date on this page.